| Software Support Engineer |
|
| Reference | |
| Job Type | Full-time |
| Job Status | Sourcing |
| Date Posted | Wednesday, 10 February 2010 |
| Location | California |
| Duration | |
| Company Information |
Fremont, CA Website: http:// |
| Job Description | Position Summary:
Reporting directly to the Vice President of Client Services, the Software Support Engineer provides customers with the full range of technical support including initial installation, ongoing operation and maintenance. This position also designs and programs application customizations as requested by customers. Principle Duties and Responsibilities: * Handles incoming technical support calls and emails providing troubleshooting analysis and rapid problem resolution. * Supports initial software installation as well as ongoing maintenance and upgrades. * Escalates technical support case resolution issues as necessary working with the Client Services and software engineering teams. * Acts as a technical liaison between Client Services and software engineering for reporting and resolution of bug fixes. * Programs custom software features per written design proposals. * Self trains and remains current on the company products in order to provide the highest quality of service. * Performs case tracking and reporting activities per management requests. |
| Qualifications | Requirements:
* Must be proficient in utilizing root cause analysis and logical troubleshooting techniques to identify and resolve customer software technical issues. * Possesses excellent telephone and written communication skills with the ability to project a professional and courteous attitude. * Demonstrates flexibility, strong organizational skills, and the ability to simultaneously manage multiple support cases with strict adherence to priorities and time lines. * Must have the ability to work independently or as part of the Client Services team with a self-starting attitude and the desire to learn quickly. Education and Experience: * 4 year technical degree in Computer Science, related discipline or equivalent experience. * Software industry technical experience with a minimum of 3 years experience in a complex enterprise software customer support role. * Working knowledge of Oracle and SQL Server query and scripting tools. * Expert knowledge of Visual FoxPro 7.0 is preferred, but Visual Basic and/or C++ is acceptable. * Knowledge of Windows server 2000 or later including IIS. * Knowledge of Linux/UNIX operating system preferred. * Must know HTML, XML. Knowledge of Java Script and/or ASP is a plus. |
| How to Apply | Send resume to Brian at
brianm@toptechtalent.org |
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